Submitted by Nikki Lucas
Citywide case tracing is ramping up through May. 535 Contact Tracers are already undergoing training. The city’s goal is to have 2,500 Contact Tracers by June. The job descriptions for Contact Tracers is below.
Under the supervision of the Supervising Contact Tracer, performs remote/field work in support of COVID-19 contact tracing, with alternative work schedules and/or compressed work weeks. Conducts COVID-19 case interviews and contact tracing using a trauma-informed, culturally respectful approach that builds trust and facilitates the free sharing of information. Follows all scripts, policies and procedures provided through training and complies with appropriate of confidential information related to case interviews and contacts. All work is conducted in a confidential manner.
- Conducts telephone calls with persons diagnosed with COVID-19 to complete case interviews, elicit and trace contacts exposed to COVID-19.
- Provides follow-up instructions to cases and to contacts related to isolation/quarantine, symptom monitoring and assesses the need for medical care and supportive services for the individual and/or household or close contacts.
- Communicates with cases and contacts in a professional and empathetic manner
- Collects and records information obtained from the case interview and contact gathering into the data system in accordance with standard operating procedures.
- Follows approved scripts and protocols, provides people with approved information about isolation and quarantine procedures, and if appropriate, refers them for testing.
- Maintains daily communication with assigned Supervising Contact Tracer.
- Provides information as to where to find other social and/or health resources using approved script or resource list.
- Protects and maintains individuals’ privacy and confidentiality.
- Manages assigned caseload and ensures prompt and accurate data entry and follow-ups with cases and/or contacts and escalates cases to supervisor, as appropriate.
- Recognizes, documents and alerts the supervisor of trends in customer calls.
- Checks records for accuracy of information and for conformity with established policies and procedures.
- ffectively communicates and demonstrates the System’s acknowledgment and awareness of diverse health-related needs and concerns to patient, family members, caregivers, staff and the community.
- Conducts in-person investigations into congregate settings and selected cases and contacts, as needed.
- Performs related work.
- Ability to demonstrate a professional, positive attitude and work ethic.
- Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities.
- Excellent interpersonal skills and ability to interact professionally with people from diverse cultural, racial, ethnic, gender, and socioeconomic backgrounds during a time of crisis and distress.
- Have a demonstrated commitment to supporting communities who have experienced systemic oppression and bias (e.g. people of color, LGBTQ+ people, immigrants, justice involved persons, etc.).
- Ability to show empathy and be nonjudgmental towards distressed individuals.
- Excellent organizational skills.
- Critical thinking and sound judgment.
- Experience navigating computer systems and ability to comply with data integrity and security policies, safeguarding all personal identifiable information.
- Ability to speak, read, and write English.
- Proficiency in languages other than English a plus.
QUALIFICATIONS FOR THE JOB:
For Appointment to Assignment Level I:
For Appointment to Assignment Level I:
- A baccalaureate degree from an accredited college or university, including or supplemented by twelve (12) semester credits in health education, or in health, social or biological sciences; or
- A baccalaureate degree from an accredited college of university and six (6) months of full-time satisfactory experience in a health promotion or disease intervention/prevention program, performing one or more of the following: interviewing, conducting field investigations, assessing health risks, making referrals, or collecting and analyzing epidemiological data; or
- A four-year high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting organization and four (4) years of full-time satisfactory experience as described in “2” above; or
- A satisfactory equivalent combination of education and/or experience. Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one (1) year of full-time experience. However, all candidates must have a minimum of a four-year high school diploma or its educational equivalent, and either twelve (12) semester credits, as described in “1” above or six (6) months of experience, as described in “2” above.
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